A flurry of recent cases shows that if your company operates websites that track consumers' visits using session-replay software or integrates third-party software to facilitate customer-service chats, you're a potential target. Over the past year, creative plaintiff attorneys have initiated a string of class-action lawsuits alleging that session-replay software violated state wiretap acts'notably in California, Florida, Illinois, and now Pennsylvania. At the same time, a district court decision blessing a theory of aiding and abetting against a website owner, allowing a third party to facilitate its chat function, has emboldened class action attorneys in California. If your company is facing a 'session-replay' or 'chat-wiretapping' legal threat, Buchanan is here to help.
Session-Replay Cases
Session-replay software allows website operators to record mouse movements, keystrokes, and search information inputted into websites, as well as pages and content viewed. In this way, session-replay...
